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Service quality assessment and enhancement using Kano model.

• Authors : Kermanshachi, Sharareh¹ (AUTHOR) ; Nipa, Thahomina Jahan¹ (AUTHOR); Nadiri, Halil² (AUTHOR)

Subjects: *QUALITY of service; *CUSTOMER satisfaction; *PUBLIC spaces

• Source: PLoS ONE. 2/25/2022, Vol. 18 Issue 2, p1-17. 17p.

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America's Best Customer Service 2022.

• Authors : Cooper, Nancy

• Source: Newsweek Global. 9/10/2021, Vol. 177 Issue 8, p30-42. 13p. 1 Chart, 6 Cartoon or Caricatures.

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Effects of customer characteristics and service quality on share of wallet in neighbourhood shops based on an asymmetric approach.

• Authors : Osakwe, Christian Nedu¹ (AUTHOR)

Subjects: *QUALITY of service; *CUSTOMER services; *RETAIL storesAFRICA

• Source: European Business Review. 2022, Vol. 34 Issue 4, p521-540. 20p.

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2019 Foodservice Trends Report.

• Authors : Del Conte, Erin

Subjects: *CONVENIENCE store management; *RETAIL stores; *CONVENIENCE stores customer services

• Source: Convenience Store Decisions. Feb2019, Vol. 30 Issue 2, p32-36. 4p.

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Plating Shop Leverages Ingenuity to Strive for Perfection: With unique systems in place, this zinc plating Top Shop offers several value-added services for its customers while focusing on top-notch customer service.

• Authors : BECKMAN, LORI

Subjects: *CUSTOMER services; *RETAIL stores; ZINCTOP Man Ltd.

• Source: Products Finishing. Jan2024, Vol. 88 Issue 4, p8-9. 2p.

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MODERNIZING THE BODY SHOP: PPG PARTNERS WITH OWNERS TO ADOPT INNOVATIONS FOR BETTER OPERATIONS AND CUSTOMER SERVICE.

• Authors : D'EPENOUX, ALBAN¹

Subjects: *CUSTOMER services; *SYSTEM downtime; *RETAIL stores

• Source: Auto Body Repair Network. Dec2023, Vol. 62 Issue 6, p30-31. 2p.

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BEST BUY SHAPES UP THE BIG BOX.

• Authors : Ramachandran, Nisha

• Source: U.S. News & World Report. 10/17/2005, Vol. 139 Issue 14, p39-41. 3p. 1 Color Photograph.

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Service Experience on Customer Emotions and Loyalty.

• Authors : Ittamalla, Rajesh¹ ; Kunamneni, Venkata Srivalli²

Subjects: *QUALITY of service; *CUSTOMER services; *CUSTOMER loyalty

• Source: SCMS Journal of Indian Management. Oct-Dec2019, Vol. 16 Issue 4, p54-65. 12p.

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THE IMPORTANCE OF CONVENIENCE IN CONSUMER PURCHASING.

• Authors : Kelley, Eugene J.¹

Subjects: *CUSTOMER services; *PURCHASING; *SHOPPING

• Source: Journal of Marketing. Jul1958, Vol. 23 Issue 1, p32-38. 7p.

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Food First.

• Authors : Gager, Russ

Subjects: *RETAIL stores; *CUSTOMER servicesINDIANAPOLIS (Ind.)

• Source: Food & Drink. Summer2016, p132-136. 5p.

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